WARROOM : Enterprise Social Customer Engagement with Chatbot

An Engagement Platform that Helps

Brands
Agencies
Institutes
Government
NGOs

To 
Solve Problems
Maximize Customer Satisfaction
Collect Real Feedback
Optimize Internal Workflow

From Social Voice

WARROOM : Enterprise Social Customer Engagement with Chatbot
Why Warroom ?

WARROOM helps you take care of your precious customers from all social media platforms with one stop service user friendly tool and helps you become closer to your online customers. Be sure that you will never miss any messages and also acknowledge when someone mentions to your brand by using keywords.

  • Increase Team Collaboration

    WARROOM helps you take care of your precious customers from all social media platforms with a user-friendly tool that invented for everyone to work together efficiently and reduce working hours so you can spend more time focusing on your customer service.

  • Getting Real Feedback

    WARROOM instantly receives online feedback to ensure that you can deal with the issues right on time.

  • Building A Relationship

    WARROOM helps you build a good relationship with your customers. You will never miss any mentions about you from every online platform to maximize customer satisfaction.

0
MESSAGES IN THE SYSTEM
0
CASES IN THE SYSTEM
0
CLOSED CASES
0
AVERAGE INCOMING CASES / MONTH
0
AVERAGE INCOMING CASES / DAY
0
AVERAGE INCOMING CASES / HOUR
0 %
Faster

Case closing for clients is 400% faster after using WARROOM for 2 months.

Our Features
GETTING TO KNOW MORE ABOUT FEATURES
WARROOM : Customizable Workflow Because Each Organization Has Different Working Styles

Customizable Workflow

Because each organization has different working styles. This is the reason why we designed WARROOM to be flexible. It has many functions which can support different work types so that you can customize it by yourself.

Zocial Eye : Smart A.I.

Smart A.I.

You will not miss any important posts because WISESIGHT’s smart A.I. will analyze messages and inform WARROOM instantly whenever it detects what you are interested in.

WARROOM can be connected with Chatbot.

Chatbot

WARROOM can be connected with Chatbot. This function can help you support a large number of customers by replying to the frequently asked questions without wasting your staff effort and time.

WARROOM can track all messages with your customized keywords so that you can take care of your customers without delay.

Data Coverage

WARROOM can track all messages with your customized keywords so that you can take care of your customers without delay.

WARROOM will notify you via email or other well-known chatting applications.

Alert

WARROOM will notify you via email or other well-known chatting applications. You can also configure notifying condition as you want in order to make it related to your organization.

WARROOM swiftly retrieves messages to make you enable to respond to any issues or suggestions round the clock.

Real-time Tracking

WARROOM swiftly retrieves messages to make you enable to respond to any issues or suggestions round the clock.

Zocial Eye : Security

Security

WARROOM can appoint different authority for your team members. No more errors from account switching between the brand’s official account and the personal one.

WARROOM records everything so we can calculate those significant records and create insightful reports

Report

WARROOM records everything so we can calculate those significant records and create insightful reports in order to analyze your team performance or customers’ issues right away.

The system has a connecting function that can support the leading CRM systems in the market

System Integration With Lead CRM

The system has a connecting function that can support the leading CRM systems in the market such as Salesforce, Zendesk, or Freshdesk. You can also customize it in order to fit with your CRM.

WISESIGHT : System Integration with API

System Integration With API

You don’t have to make a choice between WARROOM and your original CRM. What you have to do is simply connect them together via designated API. Then, you can strengthen your CRM from your desired functions with WARROOM.

And Much More..
Warroom is suitable for

MARKETING MANAGER

To decrease misconception of communication in marketing incidence.

CRM MANAGER

To increase the efficiency of CRM management and form good relationships with your customers.

PR Manager

To work customers’ issues out, reassure them, and prevent future crisis.

CUSTOMER SUPPORT

To provide fast and convenient customer services which are customers’ complaints, suggestions and solutions to fix issues.

Connecting Your Online Platforms with Warroom Now

To take care of your precious customers.

WARROOM - Enterprise Social Customer Engagement with Chatbot