Warroom

An Engagement Platform that Helps

Brands
Agencies
Institutes
Government
NGOs
To 
Solve Problems
Maximize Customer Satisfaction
Collect Real Feedback
Optimize Internal Workflow

From Social Voice

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WARROOM : Enterprise Social Customer Engagement with Chatbot

Take Care Of Your Valuable Customers With Our Crm Tools That Centralizes Communications From Every Social Channel

WARROOM helps you maximize customer satisfaction as the platform provides an all-in-one and user-friendly system that gathers data from all of your available online customer touchpoints. Never miss a single message while monitoring any online mention about brand using keywords.

Conveniently manage your social media conversations with your customers

Gain access to real-time incoming messages​

Secure multi-user permission​

Manage and control daily workload​

Track agent performance for efficiency improvement​

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Faster

Case closing for clients is 400% faster after using WARROOM for 2 months.

Our Features
GETTING TO KNOW MORE ABOUT FEATURES

All-in-one Platform: Your Single Place to Response

Respond directly and efficiently to your customers with this one-stop platform that includes all your official social media brand accounts into one single platform, so that you’ll never have to miss any single message from your customers again. It also helps you save time switching back and forth between platforms.

Customized and Manageable Workflow

Allow you to flexibly customize the workflow and staff management to align with your organizations for the most seamless customer relationship management work.

Custom API Integration

Integrate the platform to your current solutions whether it be your internal platforms or other well-known global platforms such as FastSeries, Zwiz.ai, Zendesk, and Avaya.

Built-in Chatbot

Include a built-in chatbot that will save your time and reduce your workload on sorting out standard frequently asked questions.

All-in-one Platform
API Integration
Warroom : API Integration
And Much More..
  • Routing
  • Build-in Sentiment analysis
  • Realtime data collection
  • Multiple channel support
  • Multiple language data source
  • Multi user roles
  • No installation required
  • 99.99% Uptime
  • Alert new cases
  • Multiple users support
  • User management
  • Customise SLA & business hours
  • Internal note
  • Matching Keyword
  • Agent working report
  • Action log
Warroom is suitable for

MARKETING MANAGER

To decrease misconception of communication in marketing incidence.

CRM MANAGER

To increase the efficiency of CRM management and form good relationships with your customers.

PR Manager

To work customers’ issues out, reassure them, and prevent future crisis.

CUSTOMER SUPPORT

To provide fast and convenient customer services which are customers’ complaints, suggestions and solutions to fix issues.

Connecting Your Online Platforms with Warroom Now

To take care of your precious customers.

Warroom