Warroom
An Engagement Platform that Helps
From Social Voice
Take Care Of Your Valuable Customers With Our Crm Tools That Centralizes Communications From Every Social Channel
WARROOM helps you maximize customer satisfaction as the platform provides an all-in-one and user-friendly system that gathers data from all of your available online customer touchpoints. Never miss a single message while monitoring any online mention about brand using keywords.
Conveniently manage your social media conversations with your customers
Gain access to real-time incoming messages
Secure multi-user permission
Manage and control daily workload
Track agent performance for efficiency improvement
Case closing for clients is 400% faster after using WARROOM for 2 months.
Our Features
GETTING TO KNOW MORE ABOUT FEATURES
All-in-one Platform: Your Single Place to Response
Respond directly and efficiently to your customers with this one-stop platform that includes all your official social media brand accounts into one single platform, so that you’ll never have to miss any single message from your customers again. It also helps you save time switching back and forth between platforms.
Customized and Manageable Workflow
Allow you to flexibly customize the workflow and staff management to align with your organizations for the most seamless customer relationship management work.
Custom API Integration
Integrate the platform to your current solutions whether it be your internal platforms or other well-known global platforms such as FastSeries, Zwiz.ai, Zendesk, and Avaya.
Built-in Chatbot
Include a built-in chatbot that will save your time and reduce your workload on sorting out standard frequently asked questions.
And Much More..
- Routing
- Build-in Sentiment analysis
- Realtime data collection
- Multiple channel support
- Multiple language data source
- Multi user roles
- No installation required
- 99.99% Uptime
- Alert new cases
- Multiple users support
- User management
- Summarize dashboard
- Tags system
- Multiple report templates
- Flexible close case reason
- Threads History
- Customise SLA & business hours
- Internal note
- Matching Keyword
- Agent working report
- Action log
Warroom is suitable for
MARKETING MANAGER
To decrease misconception of communication in marketing incidence.
CRM MANAGER
To increase the efficiency of CRM management and form good relationships with your customers.
PR Manager
To work customers’ issues out, reassure them, and prevent future crisis.
CUSTOMER SUPPORT
To provide fast and convenient customer services which are customers’ complaints, suggestions and solutions to fix issues.
Connecting Your Online Platforms with Warroom Now
To take care of your precious customers.