An engagement platform that helps
Brands Agencies Institutes Government Agencies NGOs
to solve problems maximize customer satisfaction collect real feedback optimize internal workflow
from social voices.
Why Warroom ?
Increase Team Collaboration
Getting Real Feedback
Building a Relationship
Case closing for clients is 400% faster after using WARROOM for 2 months.
Our Features
Getting to know more about features
Customizable Workflow
Because each organization has different working styles. This is the reason why we designed WARROOM to be flexible. It has many functions which can support different work types so that you can customize it by yourself.
Smart A.I.
You will not miss any important posts because WISESIGHT’s smart A.I. will analyze messages and inform WARROOM instantly whenever it detects what you are interested in.
Chatbot
WARROOM can be connected with Chatbot. This function can help you support a large number of customers by replying to the frequently asked questions without wasting your staff effort and time.
Data Coverage
WARROOM can track all messages with your customized keywords so that you can take care of your customers without delay.
Alert
WARROOM will notify you via email or other well-known chatting applications. You can also configure notifying condition as you want in order to make it related to your organization.
Real-Time Tracking
WARROOM swiftly retrieves messages to make you enable to respond to any issues or suggestions round the clock.
Security
WARROOM can appoint different authority for your team members. No more errors from account switching between the brand’s official account and the personal one.
Report
WARROOM records everything so we can calculate those significant records and create insightful reports in order to analyze your team performance or customers’ issues right away.
System Integration with Lead CRM
The system has a connecting function that can support the leading CRM systems in the market such as Salesforce, Zendesk, or Freshdesk. You can also customize it in order to fit with your CRM.
System Integration with API
You don’t have to make a choice between WARROOM and your original CRM. What you have to do is simply connect them together via designated API. Then, you can strengthen your CRM from your desired functions with WARROOM.
And much more..
- Routing
- Build-in Sentiment analysis
- Realtime data collection
- Multiple channel support
- Multiple language data source
- Multi user roles
- No installation required
- 99.99% Uptime
- Alert new cases
- Multiple users support
- User management
- Summarize dashboard
- Tags system
- Multiple report templates
- Flexible close case reason
- Theads History
- Customise SLA & business hours
- Internal note
- Matching Keyword
- Agent working report
- Action log
WARROOM is suitable for
Marketing Manager
CRM Manager
PR Manager
Customer Support
Connecting your online platforms with WARROOM now
to take care of your precious customers.