MONITORING is the professional crisis management assistant in online Official Account management. MONITORING will help you reduce the time spending on admin’s repetitive task. You will be able to quickly reach your online customers, help solving problems, providing information, improving the relation, monitoring the Crisis as well as closing the deal in order to increase your brand’s market value.
Tracking every issue that related to you on Social Media then summarize and conclude the collected data into a daily summary. It contains Positive & Negative feedback from users, type of mentions and your perspective.
Watching over, alerting and conducting a report of your brand’s negative issue that become the talk of the town on social media in order to solve the problem in time and prevent the crisis eruption.
Acting like an administrator and providing services for brands’ customers whether it is informing the information, solving the problem or closing the deal in every channel of Brand Official Account.
To maintain Brand Image and help following news, information and advertisement which is published online.
To improve the online sales effectiveness by chatting, instructing or providing a product information as well as seeding.
To know that what is the major opinions about products and services. Feedbacks can be used for adjusting the strategy to reach its full potential.
It can check the feedback before, during and after the campaign launching to understand the situation in order to determine the direction, adjust the plan, evaluate set KPI and use feedback to improve the following campaigns.