MONITORING : Social Crisis Management Service

A Professional Crisis Management Solution That Helps

Brand Manager
Marketer
Public Relations
Customer Service
NGOs

To 
Manager 
Take Care 
Engage 
Optimize Internal Workflow 
Customer On Social Media

Why Monitoring

MONITORING is the professional crisis management assistant in online Official Account management. MONITORING will help you reduce the time spending on admin’s repetitive task. You will be able to quickly reach your online customers, help solving problems, providing information, improving the relation, monitoring the Crisis as well as closing the deal in order to increase your brand’s market value.

  • PROFESSIONAL ADMIN ASSISTANT

    MONITORING is an online admin assistant that helps answering the comments, solving problems, providing your brand’s information as if they are your staff in order to improve your online brand image.

  • Time Saving

    MONITORING helps you manage your time to monitor Social Media Platform more easily, it also reduces the working time, staff and task in order to create the better strategic plans.

  • Fastest Response

    MONITORING allows you to answer comments and inboxes in all channels faster increasing the chance in closing the deal.

  • DAILY BRAND HEALTH CHECK

    MONITORING helps you check your brand health on social media everyday with a daily report which includes both positive and negative feedback from all aspects.

  • KNOW THE PROBLEM BEFORE THE CRISIS STARTS

    MONITORING can help you understand the problem(s) that happens to your brand on social media before it becomes a crisis and deal with the situation in time to maintain a good relationship with your precious customers.

  • EASILY REACH THE TARGET GROUP

    MONITORING will help you easily reach the target group on social media in order to allow the sales team to effectively close the deal.

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Messages

The number of sentimentalized data by our team and sent to our customers for using

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Messages

The number of Monitor Response (by human)

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Messages

The number of successful Response by Chatbot

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Users

The number of users who chat in Chatbot system

Our Services
GETTING TO KNOW MORE ABOUT SERVICES
MONITORING : Daily Summarization

DAILY SUMMARIZATION

Tracking every issue that related to you on Social Media then summarize and conclude the collected data into a daily summary. It contains Positive & Negative feedback from users, type of mentions and your perspective.

MONITORING : Crisis Alert

CRISIS ALERT

Watching over, alerting and conducting a report of your brand’s negative issue that become the talk of the town on social media in order to solve the problem in time and prevent the crisis eruption.

MONITORING : Response Services

RESPONSE SERVICES

Acting like an administrator and providing services for brands’ customers whether it is informing the information, solving the problem or closing the deal in every channel of Brand Official Account.

The monitoring crisis management service is suitable for

PR TEAM

To maintain Brand Image and help following news, information and advertisement which is published online.

SALES TEAM

To improve the online sales effectiveness by chatting, instructing or providing a product information as well as seeding.

BRANDING TEAM

To know that what is the major opinions about products and services. Feedbacks can be used for adjusting the strategy to reach its full potential.

MARKETING TEAM

It can check the feedback before, during and after the campaign launching to understand the situation in order to determine the direction, adjust the plan, evaluate set KPI and use feedback to improve the following campaigns.

CUSTOMER SERVICE TEAM

  • Check the feedback, advantages, disadvantages, products and services that need improvement on social media
  • Answer questions and solve the problems in time.
  • Support Customer Service’s assistant team to help answering the brand’s customers about all basic information.
  • Help Customer Service answers Frequently asked questions with Chatbot system.

Know the situation on social media today with monitoring

To Solve Customer's problems in time.

MONITORING : Social Crisis Management Service